Critical Success Factors

• Executive support with a shared vision throughout the project's life.
• Implemented as a University initiative (as opposed to a project of the Information Technology Division).
• Zero system modifications.
• Carefully planned implementation.
• Realistic schedules.
• Attention given to the major cultural changes associated with new systems.
• Clear and clearly articulated goals.
• Risk analysis and planning.
• Proactive resolution of issues.
• Wide participation in project planning and implementation.
• Commitment to success.
• Use of change management strategies.
• Simplification of processes and improved service delivery.
• Completion of each project phase on time and on budget.
• No legacy system modifications other than statutory and life/safety.
• Provide 7 X 24 X 365 access to the systems.
• Work cooperatively with The Tennessee Board of Regents and our sister schools.